Communication
Skills: Using more than just words...
‘The
most important thing in communication is to hear what isn’t
being said.’
Peter Drucker
Only 7%
of communication is verbal. This programme will teach you
what the other 95% is about and how to use it.
Whatever
it is you want to achieve, you are going to need to interact with
others. Every time we interact with someone else we are Communicating
and Influencing.
In this workshop you will
learn :
•
How to recognise when you need to improve your communication skills
• How to develop and use your wide range of skills to their
full potential
• How to listen more effectively
• How to say ‘No’ when you need to
• How to build rapport whenever you need to
• How to see the other people’s points of view more easily
Negotiating
Skills:
Why do we
need to negotiate?
Consider the frustrations
and conflict when others want to do things differently to you. How
do you go about finding a way forward?
The ‘Negotiating
Skills’ programme will show you the way to actively engage in
a joint search for a solution. You will learn how to keep focus on
your desired outcome, and yet be open to a variety of ways of achieving
it.
During this experiential
workshop you will learn and develop the skills to negotiate effectively.
There will be plenty of opportunities to hone your newly acquired
negotiating skills.
